UK Outdoor Store is a trading name of SPC Marketing. This privacy policy explains how we use any personal information we collect about you when you use

What information do we collect about you?

We collect information about you when you place an order for one of our products for us to process your order and take payment using the billing / delivery address details you supply. Any payment details you supply are encrypted and used by our third-party payment providers which include Worldpay and Paypal. We also collect information when you voluntarily complete customer reviews, provide feedback as testimonials and participate in competitions on our website or on social media. Website usage information is collected using cookies.
Cookies are used on our website to allow an order to be processed. Should you disallow cookies the basket functionality may not work and your order may not complete.

How will we use the information about you?

We collect information about you to process your order, manage your account (if you create one) and, if you agree,
to email you or contact you through the post about other products and services we think may be of interest to you.

We will use your information collected from the website order to personalise your repeat visits by using sales information
about the product(s) only that you purchased for the use in our “related products” and “customer also bought” features on our website.

SPC Marketing will not share your information for marketing purposes with companies outside of our business.

In processing your order, we may send your details to, and use information from credit reference agencies and fraud prevention agencies to validate your order when card payments are taken to validate your card payment. This process is undertaken by WorldPay and Paypal and all information is encrypted.

When an order is processed the order details are stored in our secured account facilities including accountancy software. By law we are required to store records of sales history for accounting and VAT purposes for up to 7 years.


We will send you information about products sold by SPC Marketing which may be of interest to you by email or by post. We are only permitted to do this If you have consented to receive marketing by email and/or post during the checkout process when placing an order.

You have a right at any time to stop us from contacting you for marketing purposes at any time should you have opt-in to these services.

If you no longer wish to be contacted for marketing purposes please get in touch with us and we will remove your details from our system.

All customers that have consented to emails being used for marketing purposes are stored on Mail Chimp.
Mail Chimp is our chosen email newsletter provider and stores all your information securely.

For further information

Website Security

Any information you provide on our website is protected by encryption. You will see our website
address has the prefix of https:// and a padlock symbol, or the word “SECURE”, will appear in green on your browser
address bar to indicate your connection is secure and protected.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.
This information is used to track visitor use of the website and to compile statistical reports on website activity. Google Analytics
is used for website tracking / sales behaviour.

Should you have a Google email account and do not wish for your general account information such as age, job title and other information you supplied to Google to personalise your email account not to be collected by Google you’re advised to sign out of your account prior to making a purchase.

For further information visit: or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However this would cause some of our website features to not function as a result. Therefore to place or discuss a purchase you would need to
contact us in writing or phone us on 01502 675007

Data Breach Notifications

If your information is accessed by an unlawful third-party by unforeseen circumstances we will notify all customers of this on the day the event occurs. Customer’s should note this would be by email and would be the only time we may contact a customer that has not consented to being contacted by email.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 20th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Our Address: SPC Marketing, Twin Oaks Barn, Sotterley Road, Henstead, NR34 7NQ

Back to Customer Service page